Privacy Policy

Effective Date: December 1, 2024
Last Updated: December 1, 2024
At Diamond Chase, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:
A. Information You Provide Directly
Full name, address, email, and phone number
Social Security number or other government-issued ID
Date of birth, employment and income details
Account numbers and transaction history
Login credentials for online or mobile banking
Information provided in applications, forms, or when contacting customer service

B. Information We Collect Automatically
Device and browser information
IP address and geolocation data
Cookies and tracking data from website or app interactions
Online activity and usage patterns

2. How We Use Your Information
We use your information to:
Provide and manage your accounts and transactions
Authenticate your identity and protect against fraud
Comply with legal and regulatory requirements
Improve our products, services, and customer experience
Send important updates, alerts, and marketing communications (you may opt out at any time)

3. How We Share Your Information
We do not sell your personal information. We may share your data with:
Service providers that help us operate our business (e.g., payment processors, IT vendors)
Credit bureaus and fraud prevention agencies
Regulatory and legal authorities when required by law
Affiliated companies for operational and legal compliance purposes
Third parties with your explicit consent

4. Your Privacy Choices
You can:
Access, correct, or update your personal information
Opt out of certain communications
Limit sharing of personal data for non-essential purposes, as permitted by law
To exercise your rights, contact us at privacy@diamond-chase.com.

5. How We Protect Your Information
We implement physical, electronic, and procedural safeguards to protect your data. This includes encryption, secure servers, multi-factor authentication, and regular security audits.

6. Cookies and Tracking
Our websites and mobile apps may use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Children’s Privacy
Diamond Chase services are not intended for individuals under 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@diamond-chase.com